How long will it take to process my order?

Orders are usually processed and shipped within 3 business day (M-F). Orders that are missing info (ie. billing address is wrong) and large money value orders may require extra-verification and will add to this processing time.

How long do the shipping methods take?

Standard Ground: 4-7 business days + processing time

Note: Shipping time does not include weekends or holidays.

How does DG ship its packages?

For books, posters and prints we use USPS media mail. For apparel, we use regular mail.

When do I receive my tracking number / how can I check order status?

Once your order has been shipped you will receive an email with tracking information.

Can I have my order shipped to an address that is different than my billing address?

Yes. But you MUST give us the correct billing address and the phone number your credit card company has listed on your account. This is for verification purposes. DG does not ship any order without proper billing information.

Can I combine multiple orders?

NO – this causes delays, shipping errors, and credit card mischarges. Please make sure you have ordered everything you want before you complete your order.

Can I change my order after it has been placed?

Usually, no. Depending on where your order is in our process we might be able to change your order. Call or email us to request a change. Many orders leave our warehouse within 24-48 hours, so it is sometimes impossible to stop your order from shipping. In this case our customer service representative will assist you with a Return Authorization request.

Do you have everything I’m ordering in stock?

In general, yes. Although our inventory is “live” on the site, occasionally item stock levels will change because of multiple shoppers buying the same item.